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Frequently Asked Questions
What are the available payment methods?
We accept T/T, Western Union, Money Gram, and PayPal.
What are your standard delivery terms?
We ship via major international couriers including DHL, FEDEX, TNT, UPS, ARAMEX, and EMS.
How long is the typical delivery time?
Generally, it takes about one week if items are in stock. For non-stock items, delivery is between 15-30 days depending on the order quantity.
What is the warranty period for your products?
We provide a 1-year warranty. Please note that wearing parts such as drill bits and screwdrivers are excluded.
What materials are used in the knee joint implants?
The femoral condylar is made of CoCrMo (Cobalt-Chromium-Molybdenum), and the inserts are made of UHMWPE, HXLPE, or VE-HXL for superior durability.
Are your products certified for medical use?
Yes, all our knee joint replacement products are certified under CE and ISO13485 standards.
Clerivida Medical
