?
Frequently Asked Questions
Are you ISO certified for medical device manufacturing?
Yes, we are an ISO 9001:2015 and EN ISO 13485:2016 certified company, ensuring the highest standards for orthopedic implants.
What are the common shipping modes and carriers?
Normally, we ship via DHL Express, UPS, or FedEx. Post services are also available upon specific request from clients.
What is the typical delivery time for an order?
Generally, it is 15-30 days if the goods are in stock. For non-stock items, it typically takes 30-60 days depending on the order quantity.
Do you provide samples for quality testing?
Yes, we offer samples for evaluation; however, there is an extra cost associated with sample orders.
What is your policy regarding defective products?
For any defective goods, please provide photographic evidence for confirmation. We will provide a replacement once the defect is verified.
Is customized packaging available?
Yes, we provide customized packing design services to meet specific clinical or branding requirements.
Clerivida Medical
