Frequently Asked Questions
Can I request a sample order?
Yes, we welcome sample orders to test and check the quality. Mixed samples are also acceptable.
What is the typical lead time for orders?
Sample preparation takes 3-5 days. For mass production, the lead time will be confirmed based on the order volume.
Do you provide customized manufacturing services?
Yes, with our complete design department and high-precision CNC machines, we can provide professional customized services based on your drawings.
How are the goods shipped and how long does it take?
We usually ship via DHL, UPS, FedEx, or TNT. It typically takes 3-5 days to arrive. We also provide professional shipping services for customs clearance.
What is the process for placing an order?
First, let us know your requirements. Second, we provide a quote. Third, the customer confirms samples and places a deposit. Finally, we arrange production.
What is the warranty period for your products?
We offer a 3-year warranty for our orthopedic products to ensure long-term reliability and quality.